4x More real estate, same team: the approach of Property Partners

Setting the new standard

According to Floris,the bar in property management is often set too low: especially when it comes to speed and transparency. “We believed it was time for a change. The focus needs to shift to the tenant: how can we support them in the best possible way? After all, they’re at the heart of our business.” With that goal in mind, the team began rethinking their internal processes.

Step 1: Analysing business processes

It wasn’t just about data, it was also about listening to the team. Floris explains: “We have talented people on board who understand where we’re headed. So we asked them: what’s taking up too much of your time right now? What could make your work easier and more enjoyable? And how can we serve our tenants and property owners even better?” The outcome was a clear list of improvements, ánd the need for a platform that could support us.

A system growing with you

The search wasn’t easy. “We spoke to both small and large IT providers, and outgrew several systems along the way,” Floris explains. “What we needed was a platform that could scale with our ambitions. That led us to Wunderbricks.”

All data collected in one flexible platform

Wunderbricks is built on Salesforce: an open and scalable platform. New features and apps can be added as needed, along with integrations to other systems. For example, Property Partners connected their financial system, Exact Online. Data flows both ways, so if an invoice is still unpaid, you can see it directly in Wunderbricks and take immediate action.

Wunderbricks for all commercial and technical processes

Property Partners now manages all of their commercial and technical processes in Wunderbricks: from setting up the first lease agreement to settling annual service charges. Floris explains: “On the technical side, we save loads of time through automation. For example, incoming service requests are automatically routed to the right partners handling repairs or maintenance. That’s possible because all our data is centrally available.”

It’s the same story on the commercial side. “We save a lot of time setting up and adjusting lease agreements and the related invoicing. On top of that, finding information has become much easier: no more digging through contracts manually. You just ask our AI tool.”

Smart data retrieval with AI

That AI tool is now also available to Property Partners’ clients. For example: tenants will soon be able to ask questions about the status of their service requests, and property owners can easily find out why their revenue has gone up or down. Floris: “Now that we’ve centralised our data, we need a tool that can retrieve it effortlessly. We’re building toward a tool that can answer even the most complex questions.

‘Data is the core of everything’

Having all data in one platform provides valuable insights Property Partners brings that data to life in Tableau, also part of Salesforce. “Thanks to Tableau, our clients have 24/7 access to their data. We've invested heavily in developing this real estate dashboard, and now it's really paying off. Property owners get exactly what they need: What’s my return? How’s the vacancy rate in my buildings?” If an external party, like a broker, needs a report, Property Partners can generate it instantly — no manual work required. “It's amazing how little time we now spend on tasks that used to be complex and time-consuming. That’s valuable. For us, ánd for our clients.

Top efficiency, happier clients and a team that thrives

The key benefits for Property Partners?

✔ Time savings through efficient processes

✔ Satisfied property owners thanks to clear, high-quality insights

✔ Happy tenants through fast, reliable service

✔ Greater job satisfaction for the team through smart automation

Floris: “We’re ready to grow! With Wunderbricks, we’ve found a platform that works with us, not against us.”

'Innovation isn’t a nice-to-have, it’s essential to stay in the game'

Property Partners continues to refine and improve. Floris explains: “We constantly check in with our team to see what can be improved. When we spot a missing functionality, we pass it on to Wunderbricks. And often, those features turn out to be valuable for others too, which shows we’re ahead of the curve.”

“The exchange goes both ways: Wunderbricks regularly introduces updates and improvements we hadn’t considered, but turn out to be highly useful as well. That two-way innovation is exactly why this partnership works so well. Wunderbricks keeps evolving, and that aligns with our vision. Because in our world, innovation isn’t a nice-to-have, it’s essential to stay in the game.”

‍