From Legacy to Leading: How Kloet Unlocked Unrivaled Efficiency with Wunderbricks

In 2019, something big happened. The municipality of Vlaardingen in the Netherlands challenged Kloet to manage a massive 80% of their properties. Kloet rose to the occasion and won the contract! 🎉 This customer success story dives into why Wunderbricks became the essential backbone for Kloet, proving they are truly a golden match.

A Century of Property Expertise

Kloet Onderhoud is a family-owned business with a rich history spanning over a hundred years and four generations. They've perfected the art of maintenance and technical property management. But Kloet doesn't just stop at maintaining buildings; they go the extra mile by offering strategic advice on real estate. Why? Because good property management is about so much more than just the bricks and mortar.

Kloet helps clients create and execute smart asset management plans for things like:

• Calculating Social Return on Investment (SROI) for projects.
• Making cost-effective choices with sustainability in mind.
• Boosting tenant satisfaction for happier communities.

With such a comprehensive portfolio and years of experience, the Vlaardingen project was a perfect fit for Kloet. Winning that contract marked the start of one of their biggest ventures yet!

Kloet's Search for True Flexibility

To manage their expansive new portfolio, Kloet needed a Property Management System (PMS) that was much more than just functional; it had to be state-of-the-art, secure, open, and flexible, capable of connecting with all their critical platforms. Their goal was a truly data-driven approach.

This is precisely where Wunderbricks entered the picture. Our solution, built on the trusted Salesforce platform, provided the essential flexibility Kloet needed to serve their clients with excellence.

In the words of Chris Oerlemans from Kloet:

"We wanted to be able to fully adjust our system to the needs of our customers. Automating new and existing processes while working in one PMS would increase our efficiency significantly. As a result, we can do more work, with less resources. This demand became the essence within the brainstorm sessions with Wunderbricks."

Because Wunderbricks is powered by the Salesforce platform, it means Kloet benefits from a system that's inherently flexible and ready for the future. They can integrate with virtually any other tool, pulling from the vast Salesforce AppExchange or utilizing our own custom connections. This seamless connectivity ensures Kloet's team can work efficiently from anywhere, consistently delivering top-notch service to their customers.

Streamlining communication as the key to success

From day one, it was clear that the Wunderbricks PMS was vital for creating smooth and efficient processes, and ensuring crystal-clear communication between employees, customers, suppliers, and tenants. Everyone can use their preferred channel – phone, email, WhatsApp, portal, or app – and all that communication comes together in a single case, giving you a complete 360-degree view.

Here’s an example: When a tenant reports an issue through Kloet’s portal, a case is automatically created, and a work order is sent instantly to the right supplier. At the same time, the tenant gets a confirmation email with all the details. From that moment on, they can track the progress through their preferred channel. Any updates are sent automatically, saving time for both the tenant and the supplier, making the whole process more efficient and boosting tenant satisfaction.

By streamlining communication in such a smart way, Kloet's team can truly focus on the important parts of their job. What’s more, the system gives Kloet a clear overview of the status of any case or project, allowing them to act proactively when needed.

How Wunderbricks makes the difference for Kloet

For Kloet, Wunderbricks isn't just a tool; it's the vital backbone of their business. Our state-of-the-art technology and continuous commitment to innovation ensure the application is always evolving, becoming richer and smarter. This dedication to embedding the newest trends and improving efficiency means Kloet's team can consistently focus on their core mission: adding exceptional value to their customers.

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