Shaping real estate together for the next generation: Dalpha Real Estate is future-ready

Future-proof, mixed-use real estate calls for smart collaboration. Dalpha Real Estate develops living environments for the generations to come. They are focused on the wellbeing of residents. Therefore, they work closely together with their ecosystem of innovative partners. What was missing was a technological platform that supported this mission and could bring people, processes and partners together. Wouter Terhorst, Managing Director at Dalpha Real Estate, explains: “We chose Wunderbricks because we needed an open system that grows with us and puts our customers first.”

An extensive retail portfolio

Dalpha Real Estate’s main focus is on transaction opportunities in retail. These range from adding homes at empty retail units above shopping streets to transforming outdated, high-potential shopping areas with multi-use buildings. For example, buildings that combine living, working, and shopping. Dalpha’s retail portfolio is substantial, comprising 75 locations spread across the Netherlands, from Maastricht to Groningen and from Enschede to Amsterdam. More than half of these properties have development potential and opportunities to create additional value.

They also manage portfolios for family offices, with an eye on both financial and social returns. Their approach is community-driven: they enrich properties by introducing housing in a way that respects the identity of the area, involving local stakeholders. This strengthens both the wellbeing of residents, ánd the neighborhoods they live in.

Using technology to support people’s wellbeing

This vision comes to life in projects like Commongrounds in Haarlem, which includes 219 homes, currently under construction, developed  together with local partners, such as Triple ThreaT and Kickbocksclub. “We look beyond the act of renting out homes. We build liveable neighborhoods where people feel at home, both inside the building and in the community. Our goal is to connect new and existing residents with each other ánd the neighbourhood. To achieve that, we work closely together with local partners and individuals who want to contribute to the community. Our focus is on people and meaningful connections, and we use technology to support that. Digital where possible, personal to make the difference.”

Collaborate in one, open ecosystem

To make this vision work, Dalpha collaborates with many young and innovative partners, from mobility providers to energy companies. Wouter: “Traditional real estate software tends to be closed and administrative. Partners can’t access the system or the data, which makes collaboration difficult. We don’t believe in fragmenting real estate management into separate layers of asset-, property- and facility management, with tenants treated as an afterthought. Instead, we see ourselves as a responsible operator that uses smart technology and the best-in-class partners to deliver better service to the end user.”

That mindset is what led Dalpha Real Estate to move on from their previous platform. “We needed a solution built around the user. A system that makes collaboration easy and fits our design-build-operate approach. We develop for the long term and stay involved along the way. We found exactly what we were looking for in Wunderbricks.”

Putting the customer, the resident and the entrepreneur first

Wunderbricks runs on Salesforce, which allows Dalpha to connect with data, systems and partners without limitations. They’ve integrated their financial system (Exact Online) and added smart features to the Dalpha resident app: like digital key access (as you see often with Airbnb), energy monitoring and repair request. Wouter explains: “With Wunderbricks, all our data lives in one place. That means we can act fast and work seamlessly with different users and partners. It also improves internal communication across the board.”

The platform enables Dalpha to stay in touch easily with tenants and clients whether they are residents, retailers or business owners. “Tenants can report issues directly through the Dalpha app. Requests are automatically logged in Wunderbricks and forwarded to the right service provider. That allows us to help residents faster ánd better. At the same time, investors stay informed in real time, thanks to the centralized data structure. That’s crucial, because an app only delivers value when it’s backed by a smart and connected system”, Wouter adds.

'Most of our projects combine residential, working and retail spaces. That kind of complexity demands a flexible and central system. Wunderbricks gives us exactly that.'

Real-time insights for everyone

Dashboards and reporting tools provide all stakeholders with real-time insight into repairs, finances and energy consumption. “Reports are essential for us, our partners and our tenants,” Wouter explains. “Tenants, for instance, can track their own energy usage. Just like our users, we’re committed to reducing both energy costs and CO₂ emissions. The data enables us to pursue shared sustainability goals, which is important when you're building for future generations.”

One platform for management and development

Dalpha uses Wunderbricks not only for day-to-day property management and leasing, but also for project development. “Most of our projects combine residential, working and retail spaces. That kind of complexity demands a flexible and central system. Wunderbricks gives us exactly that, and enables us to maintain full control over every project: from planning to budget.

Key benefits at a glance

✔ Smart collaboration with all partners in one system
✔ Real-time insight for tenants, owners and developers
✔ Easy communication through the Dalpha app
✔ One platform for both property management and development
✔ Ready for the future, thanks to scalable technology

A stable and innovative foundation

Dalpha is focused on long-term impact. Wouter: “We now have a stable and innovative platform that evolves with us. A system that grows alongside our vision. That is exactly why Wunderbricks is the right fit. We are building for the next generation. That calls for open, adaptable technology and a partner who’s ready to grow with us.”

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